Privacy Policy
This notice explains how repair enquiry and customer information is used by Haider’s Mobile Repairs. You can ask about your information through the contact channel used for your booking or our enquiry page.
1. Who handles your information
JARROW MOBILE AND VAPES LTD, trading as Haider’s Mobile Repairs, is the data controller for repair enquiries and customer records. Company number: 17404543. Registered office: 38 Collingwood Street, Newcastle upon Tyne, England, NE1 1JE. You can also send privacy requests by post to this address. Call 07470 472221 or message us on WhatsApp or email haidersmobilerepair@gmail.com for privacy requests. Please do not send identity documents or sensitive information until the recipient and need have been confirmed.
2. Information we use
Depending on your enquiry, this can include your name and contact details, postcode or visit address, device model and relevant serial/IMEI details, fault description, repair history, photos you choose to send, quotes, approvals, appointments, payment records and complaints. Please avoid including unrelated personal content in screenshots or device photos. Passwords and private device contents are not requested through this website.
3. How enquiries and photos work
The current website prepares enquiry text in your browser. Preparing or copying it does not itself send the text to our business or book a repair. You choose whether and where to send it. WhatsApp and your device’s share tools may open another app; choose the intended recipient before sending. Diagnosis photos are previewed locally and are not automatically attached to a WhatsApp text link. They are shared only when you send or attach them through the chosen app. Once received by us, the relevant repair information becomes part of our customer records.
4. Why we use information
We use enquiry and booking details to respond to your request, quote, arrange visits and provide the agreed repair, relying on steps requested before a contract and performance of the contract. We use necessary accounting records to meet legal obligations. We rely on legitimate interests to protect devices, prevent fraud, resolve complaints and establish or defend claims, taking account of your privacy. Optional marketing requires a separate appropriate choice; making a repair enquiry does not sign you up to marketing. If we rely on consent for an optional use, you can withdraw it without affecting earlier lawful processing.
5. Access to your device
We aim to access only what is necessary to test and repair the reported fault. If access, a reset or data transfer is needed, we will discuss it with you first. We do not need your unrelated personal accounts. Remove testing access when the repair is finished and change any temporary code you provided.
6. Sharing and service providers
Relevant information may be handled by providers used for communications, website hosting, payments or accounting, and by professional advisers or authorities where required. Suppliers should receive only the device or part details they need, rather than unrelated personal information. We do not sell customer information. WhatsApp/Meta, the messaging app you choose and website infrastructure providers also handle information under their own terms. Some providers process information outside the UK; applicable safeguards must be used where we arrange a restricted transfer. Ask us about the providers involved in your booking.
7. Retention
Our policy is to retain unsuccessful or inactive enquiries for up to 12 months after the last contact, then delete or anonymise them. Repair, payment and approval records needed for accounting or legal claims may be kept for up to six years after completion or longer where a specific legal obligation or active dispute requires it. Diagnostic photos and temporary testing information should be deleted sooner when no longer needed; temporary device-access codes should not be retained after the repair. You may ask for earlier deletion, subject to legal obligations and legitimate reasons for retention.
8. Website technology and cookies
The current site has no custom advertising or analytics trackers added by our repair business. The hosting platform may process technical information such as IP addresses and security logs, and may use necessary sign-in or security cookies. External fonts are loaded from Google Fonts, which involves a connection to Google. Links to WhatsApp and other external services are governed by those services’ privacy practices. If optional analytics, advertising or other non-essential storage is introduced, this notice and any required consent choices will be updated before it is used.
9. Your rights
Depending on the circumstances, you can request access, correction, deletion, restriction, a portable copy of information, or object to processing based on legitimate interests. These rights are not absolute. You can withdraw consent for consent-based processing. We may need proportionate information to verify your identity; we normally respond within one month, explaining any lawful extension. We do not make solely automated decisions with legal or similarly significant effects about repair customers.
10. Questions and complaints
Email haidersmobilerepair@gmail.com, contact us through your booking conversation or use the enquiry page and identify your message as a privacy request. You may also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint. We use reasonable safeguards and limit information to what is needed, but no communication or storage system can be guaranteed completely secure.